Packaged Software

Whether you are a commercial, government, or education customer, the Trend Micro License Program (TMLP) offers significant discounts and streamlined account management – making it easy to purchase and track licenses. Trend Micro's License Program is based on units or the number of users covered by the software. The number of units purchased dictates the level of discount and establishes price bands. The first purchase sets the initial discount level. As additional licenses are purchased, the program discounts are recalculated based on the new total number of users protected by the software.

Trend Micro Licensing Program (TMLP) Benefits:

Improved purchase flexibility
Automatic discounts for additional user purchases
No reports or forecasts are required

Trend Micro Technical Support Options

Trend Micro Premium Support Program:

Trend Micro Premium Support Program provides proactive, personalized service, combining round-the-clock urgent priority handling of service requests with leading-edge antivirus, content security, and technical expertise to quickly address issues and deliver product knowledge at each service level - Silver, Gold and Diamond. Compare Support Levels.

Virus Response Service Level Agreement (SLA):

Trend Micro Virus Response SLA offers customers a two-hour penalty-backed virus support service guarantee. Program includes: unlimited virus cases submissions, immediate verification of whether or not the case is classified as a virus by Trend labs, fully tested and qualified pattern file delivered within two hours of virus case submission and guaranteed to detect the virus.

Testimonial

“A great experience! The flexibility and speed of response from NST, as well as the quality of the work was exceptional.”

- Mr Malav Mehta
Director, Infinium (India) Ltd.
“NST has always been unique in their service offerings and have always matched all our project turnaround times. We are glad with the team's experience and commitment in ensuring quicker response. NST has time and again, provided us with optimized performance in all the services offered. We are especially pleased with the client care aspect of their system where they have worked to resolve the smallest of issues and made sure that we receive dedicated technical support.”

- Mr Hiten Shah
Director, Brand Aid Pvt. Ltd.
"My compliments to you and your team. I believe this effort will serve as a milestone in the evolution of your company. Most certainly it has elevated your status in the eyes of my company.”

- Mr Jayesh Patel
Director, MMS Solutions Pvt. Ltd.
“I've worked with many, many companies over the years, and I would rank NST as one of the most insightful and strategic teams with whom I've worked. NST challenged our thinking, helped us better analyse our business insights and performance, and always ensured for services.”

- Mr Ashish Shah
Director, DCH Solutions
“NST is a company that went the extra mile for the sake of customer satisfaction.”

- Mr Sandeep Shah
Sr. Manager, Acer (India) Pvt. Ltd.
“It has always been a pleasure to work with NST and Mr. Parag Shah. The team is very supportive and understands very well the dynamics of large projects. I wish them the very best for their continuing success.”

- Mr Subodh Anchan
Director, iValue InfoSolutions Pvt Ltd.
“I cherish the stability of our relationship with NST.”

- Mr Vinod Kadia
Head Services, Silver Touch Technologies Ltd.
"NST has helped us to run faster, smarter and easier business than ever before."

- Mr Tarak Shah
Chief Finance Officer, Heramec Limited
“NST is one of the most comfortable companies to work with, the products are cost-effective, the team is accessible, and the response time - excellent! NST is a well suited company for our growing Business!”

- Mr Arjun Mittal
Director, SISL Infotech Pvt. Ltd.
“The service is excellent and the personnel I work with NST is great. Very responsive team and easy to work with. I enjoy our partnership.”

- Mr Rakesh Patel
Director, DataTech Computers Pvt. Ltd.